Help centre
Support for your BIX journey
Creating an account
Use an email address you can access. Keep your password private and use the account page for all case-specific updates.
Completing the assessment
The assessment gives preliminary guidance. It does not determine immigration eligibility or replace official government requirements.
Paying for a consultation
Consultation payments are processed through the payment page. Never send payment-card details through messages or email.
Booking a consultation
A case team member will confirm the consultation arrangements using the contact details in your account.
Confirmed service and quote
After consultation, BIX may confirm a service and issue a professional-fee quote. Government charges remain separate unless clearly stated.
Paying the remaining balance
The application workflow unlocks only after the approved payment conditions are met. A failed payment does not unlock your case.
Completing your application
Enter information carefully and return to the relevant section to correct structured information before your form is prepared.
Uploading documents
Upload only the requested documents through My Documents. Do not send passports, police certificates, or medical documents through general email.
Replacing a rejected document
If a document needs replacement, the portal keeps the earlier private version for the case record and sends the new version for review.
Reviewing prepared forms
Prepared documents are drafts for your review. Confirm important personal information or request a correction; do not edit the PDF itself.
Printing and signing
Follow the signature instructions attached to each form. Some official forms may require wet signatures, witnesses, or notarization.
Government fees and processing times
Government fees and processing times are set by the relevant authority and can change. BIX does not control a government decision or timeline.
Secure contact and privacy
Use My Messages for case-specific information. General support messages should not contain passport, medical, or police-record details.
Password and account help
Use Forgot Password to request a reset. Contact BIX through the approved support channel if you cannot regain access.
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